FREQUENTLY ASKED QUESTIONS​ (FAQ)

Learners are required to fulfil a 75% class attendance for all courses. Failure to do so will result in failure of completion of the course.

Learners will be taking formal assessments on selected day/s of the course. After completion of the formal assessment, the trainer will mark the completed handouts and provide feedback to each learner. Learners will learn of their attained results then.

In the case of 1st time failure, Learner may opt to re-take the assessment. If the trainer identifies that the learner lacks the knowledge and skills required for competency, the trainer may recommend the learner to take the course again.

Leave of absence may be granted to the learner for the following reasons:

• Bereavement of immediate family members.
• Sudden deterioration of health of the learner or Specific Medical Condition.
• Urgent specific work matter.

If a learner needed to be absent for the above reasons, he/she must contact AGA office as soon as possible and hand in supporting documentary evidence. If accepted, the learner may be allowed to join the next scheduled course date. Consequently, a learner who has no approval from AGA to miss a lesson will be deemed as failing the course. No refund will be made to the learner in such cases.

For BTEC courses taken by the learner, the official Pearson certificate will be ready for collection a month after the date of completion of the course.

WSQ e-certificates will be downloadable via your SkillsPassport 4 weeks after the successful course
completion date. For more information on how to download your e-Certs, please visit: https://www.myskillsfuture.gov.sg/content/portal/en/individual/skills-passport.html#timeline

Learners may click the Course Schedules tab to check out all available courses offered by AGA.